FREQUENTLY ASKED QUESTIONS
Where is the Chautauqua Box Office located?
During the Auditorium Season (mid-April to early October), the Chautauqua Box Office is located in the kiosk adjacent to the north side of the Auditorium. During the Community House winter season (early October to mid-April), the Chautauqua Box Office is located in Cottage 200, just north of the Community House.
What are the box office opening hours?
Auditorium Season (early May – early October) Monday through Friday 12:30 pm – 4:30 pm.
Community House Winter Season (early October – April) Wednesdays and Fridays 12 pm – 4pm in Cottage 200.
What is the easiest way to get in touch with the box office?
Our Box Office staff is available in-person or you may email [email protected] or call 303.440.7666
What is the easiest and safest way to buy Chautauqua event tickets?
The easiest way to buy Chautauqua event tickets is online at our ticketing website. There, you can browse upcoming events, select seats and purchase Print At Home tickets. The Chautauqua Box Office is the only authorized outlet for tickets to performances presented by the Colorado Chautauqua Association. Tickets purchased from any other source, such as brokers or secondary market web sites, are purchased at your own risk.
Does the box office stay open after a show starts?
Yes. The Box Office stays open until intermission ends or until the headlining artist begins their performance on event nights.
Do I need a ticket to get into the Auditorium?
Yes, everyone must have a ticket to enter the Auditorium for an event including children. Please check your event to see if a child discount is offered and if a ticket is required for children under 2 years old.
What happens if my event is canceled?
Ticket buyers will receive an email when an event is canceled and will have 30 days from the date of the email to request a refund, donate all or part of the value of their ticket(s). After 30 days, the ticket buyer will be refunded by the Chautauqua Box Office.
What happens if my event is postponed?
Ticket buyers will receive an email when an event is postponed. The original ticket(s) are valid for the rescheduled date. If a ticket buyer is unable to attend the rescheduled date, they have 30 days from the date of the email to request a refund, donate all or part of the value of the ticket(s).
Are tickets refundable?
Tickets are nonrefundable unless an event has been canceled or postponed, or if the ticket holder is experiencing 1 or more symptoms of COVID-19 or has been exposed to anyone that may have had COVID-19 within 2 weeks of the event date.
How do I renew my membership?
Choose Memberships from the Chautauqua home page.
Find the type of membership you would like to renew and click on Join/Renew.
Enter your username (email address) and password. When your account information comes up, click on Make Membership Payment and proceed to checkout. If you need to reset your password, click on Forgot username/password. An email will be sent to you with a link to reset your password.
You will receive an email with your purchase details and important information regarding your renewed membership. Please check your junk folder if you don’t see this email in your inbox.
How can I purchase tickets with my member discount?
Mesa, Flatirons and Royal Arch include the benefit of purchasing tickets to Chautauqua events in advance and at a discount. You can do this two ways:
- Click Buy Tickets on the Chautauqua home page. From the Event Listing page, choose My Account at the top Log in to your account and you will automatically receive the discount on your tickets. Select the event and tickets you would like to purchase, and your discount will be applied automatically at checkout.
- If you are purchasing tickets during a members-only presale, click buy tickets at the top of the Chautauqua home page. Choose the event you would like to purchase tickets for and enter the member password you received when renewing or purchasing your membership. Choose your seats and proceed to checkout. To receive the discount, you can sign into your member account or simply enter the member code again in the Promo Code box located on the checkout screen.
Do I need to print my tickets?
No! Choose the Print At Home / Mobile ticket delivery option at checkout and go paperless! Once you receive the Order Confirmation from Chautauqua Box Office email, or straight from the Order Confirmation page on our ticketing site, click “Download Tickets” to open your tickets as PDF documents. From there, you can click on Apple Wallet or Google Pay and save them to your mobile phone. Either the PDF tickets, or the QR code in the mobile tickets, can be scanned at the venue.
Will service fees be applied if I purchase over the phone or at the box office?
A service charge is applied to the ticket price regardless of how the ticket is purchased. This applies to box office, phone, and online sales.
Many people ask, “Why is there a service charge at all?” This fee helps cover the overhead expenses involved in box office operations such as ticketing software, credit card fees, labor, ticket stock, and more. Thank you for understanding that this small fee helps keep us in business.
I accidentally bought wheelchair accessible seats but do not need them, what should I do?
If you purchased ADA seating by accident, please contact the box office to get your ticket transferred over to another seat (based on availability).
How do I get into my account?
To access your account, Click Buy Tickets from the Chautauqua home page. From the event listing page, click My Account at the top of the page. Enter your username (email address) and password to access your account. If you forgot your password please click Forgot Username and/ or password at the login page and an email will be sent to you with a reset link. If you have changed your email address since last logging in, please contact the Chautauqua Box Office via phone at 303-440-7666 or email us at [email protected] and we will be happy to assist you.
How can I transfer tickets to another name?
Please contact the box office for assistance.
Important Information on authorized ticket sales.
The Box Office, Phone Center and Chautauqua Website are the only authorized outlets for ticket sales to performances at Chautauqua Auditorium or the Community House.
Tickets purchased from any other source are purchased at the customer’s own risk.
If tickets are purchased from a source other than the authorized outlets and are lost or not delivered by the unauthorized seller they can not be replaced by the Chautauqua box office. You must contact the seller for assistance with tickets not received or replacements.
Purchasing from the official provider guarantees a valid ticket sold at face value.
When purchased from someone other than the authorized outlets
- We cannot guarantee that the tickets are genuine
- Patrons almost always pay more than face value
- Lost or stolen tickets cannot be replaced
- Patron cannot be contacted regarding time changes, postponements or other circumstances affecting the performance.