FREQUENTLY ASKED QUESTIONS
Where is the Chautauqua Box Office located?
During the Auditorium Season (mid-April to early October), the Chautauqua Box Office is located in the kiosk adjacent to the north side of the Auditorium. During the Community House winter season (early October to mid-April), the Chautauqua Box Office is located in Cottage 200, just north of the Community House.
What are the box office opening hours?
Box Office hours are Monday through Friday from 12 to 5 pm and from 12 to intermission on event nights.
What is the easiest way to get in touch with the box office?
Our Box Office staff is available in-person or you may email email@example.com or call 303.440.7666.
What is the easiest and safest way to buy Chautauqua event tickets?
The easiest way to buy Chautauqua event tickets is online at our website tickets.chautauqua.com. There, you can browse upcoming events, select seats and purchase Print At Home tickets. The Chautauqua Box Office is the only authorized outlet for tickets to performances presented by the Colorado Chautauqua Association. Tickets purchased from any other source, such as brokers or secondary market web sites, are purchased at your own risk.
Does the box office stay open after a show starts?
Yes. The Box Office stays open until intermission on event nights.
Do I need a ticket to get into the Auditorium?
Yes! Everyone must have a ticket to go inside of the Auditorium, including babies and small children.
What happens if my event is canceled?
Ticket buyers will receive an email when an event is canceled and will have 30 days from the date of the email to request a refund, donate all or part of the value of their ticket(s), or exchange the ticket(s) for a gift certificate. After 30 days, the ticket buyer will be refunded by the Chautauqua Box Office.
What happens if my event is postponed?
Ticket buyers will receive an email when an event is postponed. The original ticket(s) are valid for the rescheduled date. If a ticket buyer is unable to attend the rescheduled date, they have 30 days from the date of the email to request a refund, donate all or part of the value of the ticket(s), or exchange the ticket(s) for a gift certificate.
*We currently do not allow refunds for postponed events where a new date has not been announced.
**Tickets purchased after a new date is announced are not eligible for a refund.
Are tickets refundable?
Tickets are nonrefundable unless an event has been canceled or postponed, or if the ticket holder is experiencing 1 or more symptoms of COVID-19 or has been exposed to anyone that may have had COVID-19 within 2 weeks of the event date.
Do I need to print my tickets?
If you have a smartphone that can open a PDF attachment, we can scan the barcode from your phone when you arrive. Otherwise, you will need to print your tickets and bring them with you.
Will service fees be applied if I purchase over the phone or at the box office?
A service charge is applied to the ticket price regardless of how the ticket is purchased. This applies to box office, phone, and online sales.
Many people ask, “Why is there a service charge at all?” This fee helps cover the overhead expenses involved in box office operations such as ticketing software, credit card fees, labor, ticket stock, and more. Thank you for understanding that this small fee helps keep us in business.
I accidentally bought wheelchair accessible seats but do not need them, what should I do?
If you purchased ADA seating by accident, please contact the box office to get your ticket transferred over to another seat (based on availability).
How do I get into my account?
You may reset your password through Tickets.Chautauqua.com by clicking “Forgot your password?” on the Account Login page. Please note that a temporary password will be sent to your email. You will need to sign in with your email and temporary password and then will be prompted to re-enter the temporary password as well as your desired new password.
If you are locked out of your account due to too many login attempts, please contact the box office for assistance. Please do not attempt to recover your password or create a new account with the same email address.
How can I transfer tickets to another name?
Please contact the box office for assistance.
How do I renew my membership?
Please click on “My Account” near the top right of the tickets page to log in. Once you log into your account, you can select your membership type by clicking on “Memberships” in the left side menu of your account. To renew, click on the “Support” drop-down to select the “Membership” page. From here, the page will guide you to purchasing (renewing) your membership by clicking the “Buy” button and selecting the quantity. If you are purchasing or renewing a membership for another individual, please contact our Membership Office at firstname.lastname@example.org
How can I purchase tickets with my member discount?
For our system to recognize you as a member, you must log in to your account. Please click on “My Account” near the top right of the tickets page to log in. Once you log into your account, you can confirm your active membership by clicking on “Memberships” on the left side menu of your account. Active members who log into their accounts can proceed to order tickets using their discount by selecting the “Member price type.” Please note that the regular price will also be available to select.
Is seating general admission or reserved?
The Chautauqua Auditorium has both reserved and general admission seating, with locations and pricing varying by performance. Reserved seating is assigned seating and is typically located in sections A, AL, AR, B, BL and BR. The seats in these sections are beautiful, wooden-backed opera seats with padded seat cushions. Some seats were installed around 1917 and some in the 1940/50s. All have been recently restored. Some patrons choose to bring a small back cushion for added comfort.
Where is General Admission Seating?
In addition to reserved seating, the Chautauqua Auditorium features three types of general admission (GA) seating – padded chairs, theater seats, and wooden benches. The wooden benches in the Auditorium are the original benches from 1898! To make yourself more comfortable on these benches, you may want to consider bringing a padded seat. All GA seating is available on a first come, first served basis. A handful of seats have obstructed views. Please see seating chart for more information.
Is smoking allowed?
No. The entire Colorado Chautauqua National Historic Landmark is a 100% smoke-free campus. Per City of Boulder ordinance, smoking of any substance is prohibited in all city parks and open space. In addition, the use of any smoking or vaping devices, including electronic cigarettes, is prohibited. This ban includes the Colorado Chautauqua grounds, cottages, lodges & venues, including the Auditorium. Thank you very much for your cooperation!
Where are the restrooms?
There are no restrooms in the Auditorium. During our summer concert series, guests may use the restrooms directly adjacent to the Auditorium on the west side of the building. During other times of the year, restrooms are located approximately 100 yards north of the Auditorium at the Dining Hall – just outside the south entrance to the Dining Hall.
Is the Auditorium ADA accessible?
Yes! ADA access to the Auditorium is available at the East exit and South entrance of the Auditorium, via the 12th Street/Columbine Avenue entrance. ADA seating is available in the venue (please see seating chart for more information). Designated accessible parking for persons with disabilities is also available throughout the park. Please refer to a Colorado Chautauqua map for designated parking spots. All parking is “first come, first served.” For accessibility questions or accommodations during a performance, please contact the Box Office at email@example.com.
Are service animals allowed?
Yes! Service animals are permitted in the Auditorium. Each service animal must remain with its owner and be restrained. If any service animal interferes with other guests, corrective action may include removal of the service animal from the Auditorium.
Can I bring food or drinks into the Auditorium or Community House?
Water in clear, plastic bottles is permitted. Other food and beverages are not permitted. There are several reasons for this, including the Auditorium’s location at the edge of open space, where wildlife is often present. Spilled food and beverages attract animals and the Auditorium is not equipped with plumbing or drains, making it extremely difficult to eliminate food odors. Though you may not bring your own food or drinks, Chautauqua offers concessions at the picnic shelter to the south of the Auditorium and food and drinks may be purchased at Community House during intermission.
Can I take pictures or video inside the Auditorium or Community House?
Professional cameras or cameras with removable lenses are not permitted in the Chautauqua Auditorium or Community House. Cell phone cameras are permitted.
Is there security at Auditorium shows?
For your safety and the safety of others, guests and their possessions are subject to inspection as a condition of admittance. Please have your bags open and available for inspection. If a guest is carrying a prohibited item, the guest may be asked to remove the item from the facility or dispose of it, or the guest may be asked to leave. Any guest refusing a search of any kind (either personal or bag) will be refused entry and is not eligible for a refund on their ticket purchase.
Is dancing allowed in the Auditorium or Community House?
Guests are welcome to dance in the rear of the Auditorium. Per Boulder fire code, stage egress and aisles must remain clear at all times and guests will be asked to move if they are in the aisles.
Does the Auditorium and Community House have a lost and found?
If you have lost items in or near the Auditorium, please speak to the Event Staff. Items lost at Community House are stored at the Front Desk in the Academic Hall.
How do I get to the Auditorium and Community House?
From Denver International Airport (DIA)
Go NORTH on PEÑA BLVD. Go STRAIGHT onto PEÑA BLVD. Merge onto I-70 W/US-36 W via the exit on the LEFT. Take the I-270 W exit, EXIT 279, toward FORT COLLINS. Merge onto US-36 W. Take the BASELINE RD exit toward CO-93. Continue on Baseline up the hill. Just past 9th Street, turn LEFT into Chautauqua Park and follow signs to Auditorium or Community House.
Take I-25 N/US-87 N toward FT COLLINS. Merge onto US-36 W via EXIT 217 on the LEFT toward WESTMINSTER/BOULDER. Take the BASELINE RD exit toward CO-93. Continue on Baseline up the hill. Just past 9th Street, turn LEFT into Chautauqua Park and follow signs to Auditorium or Community House.
Take CO-93 N to Boulder. Turn LEFT onto the BASELINE RD. Continue on Baseline up the hill. Just past 9th Street, turn LEFT into Chautauqua Park and follow signs to Auditorium.
Take CO-119 S to Boulder. CO-119 S becomes CO-157 S/FOOTHILLS PKWY. Turn RIGHT onto the BASELINE RD toward CO-93. Continue on Baseline up the hill. Just past 9th Street, turn LEFT into Chautauqua Park and follow signs to Auditorium or Community House.
Is there Parking available at Chautauqua? If so, where?
Established in 1898, the Colorado Chautauqua was not developed with automobile use in mind and has very limited parking space available. Riding the free HOP 2 Chautauqua (available on concert nights), carpooling and bicycling to Chautauqua is strongly encouraged. The best parking for concert goers is available on a first-come, first-served basis along the south side of Baseline Road. From June – August, additional parking is permitted on the north side of Baseline Road from 6:30 PM – 11:00 PM.
Can I use public transport to get to Chautauqua?
HOP 2 Chautauqua
Save on gas and parking hassles and ride the Free HOP 2 Chautauqua Shuttle to the Chautauqua Summer Concert Series and Colorado Music Festival concerts.
Available on Auditorium concert nights only, the free transit service runs from approximately 90 minutes prior to showtime, arriving approximately every 15-20 minutes at designated stops. At the conclusion of each concert, buses are staged on the east side of the Auditorium ready to return passengers to their destinations.
To view event details and HOP info, click here.
The City of Boulder’s Park-to-Park program aims to create a better visitor experience while reducing vehicular and parking impacts on neighbors and the area’s natural and cultural resources. The Park-to-Park free shuttle service runs Saturday and Sunday, Memorial Day Weekend thru Labor Day Weekend, from 8 AM – 8 PM – from convenient and free satellite parking lots throughout Boulder.
For more information about the free shuttle routes, visit parktopark.org
What items can I bring into the Auditorium or Community House?
- Plastic transparent water bottles
- Aluminum water bottles, unless prohibited by the show
- Phones and cameras without removable lenses, unless prohibited by the show
- Seat cushions and soft-sided seat backs (12’’ x 16’’ or smaller)
- Cloth bags, purses, and small soft backpacks (12’’ x 16’’ x 12’’ or smaller), must be able to fit under your ticketed seating area
- Blankets, must not extend beyond your ticketed seating area
- Medically necessary items after proper inspection at entrance
- Baby formula
- Other items as determined by facility management
- Absolutely no food or beverages (except water)
- Glass bottles/objects or beverage cans
- Animals (except service dogs)
- Illegal drugs, alcoholic beverages, marijuana or cannabis products
- Weapons or items construed as weapons (i.e. knives, Leatherman’s or multiuse pocket tools, pepper spray, stun-guns, firearms, etc.)
- Coolers (both soft and hard sided), picnic baskets
- Bags, framed packs, or items larger than 12” x 16” x 12” (all personal possessions must fit under the patron’s designated seat)
- Metal framed seat cushions and chairs
- Laser pointers / pens, glow sticks
- Air horns, bullhorns, whistles, noisemakers, etc.
- Confetti, glitter and helium balloons
- Signs or banners
- Sparklers, fireworks, smoke bombs, lighters, etc.
- Bikes, skateboards, roller skates, inline skates, use of roller shoes, etc.
- Hula hoops
- Selfie sticks
- GoPros, professional cameras or cameras with removable lenses
- Laptops and iPads
- Unapproved pamphlets, handouts, advertisements, etc.
- Remote controlled flying devices or UAVs (unmanned aerial vehicles)
- Any smoking or vaping devices, tobacco products or electronic cigarettes
- Other items as determined by facility management