Chautauqua Box Office Frequently Asked Questions (FAQs)

To read about how Chautauqua will be complying with COVID-19 safety regulations, click here.


Do I need to print my tickets?

If you have a smartphone that can open a PDF attachment, we can scan the barcode from your phone when you arrive. Otherwise, you will need to print them out and bring them with you.

Will service fees be applied if I purchase over the phone/at the box office?

A service charge is applied to the ticket price regardless of how the ticket is purchased. This applies to box office, phone, and online sales.

Many people ask, “Why is there a service charge at all?” This fee helps cover the overhead expenses involved in box office operations such as ticketing software, credit card fees, labor, ticket stock, and more. Thank you for understanding that this small fee helps keep us in business.

I accidentally bought Wheelchair Accessible seats but do not need them, what should I do?

If you purchased ADA seating by accident, please contact the box office to get your ticket transferred over to another seat based on availability.

How do I get into my account?

You may reset your password through by clicking “Forgot your password?” on the Account Login page. Please note that a temporary password will be sent to your email. You will need to sign in with your email and temporary password and then will be prompted to re-enter the temporary password as well as your desired new password.

If you are locked out of your account due to too many log in attempts, please contact the Box Office for assistance. Please do not attempt to recover your password or create a new account with the same email address.

What do the green, red and yellow dots mean next to a performance?

When purchasing tickets, you may see the color-coding system next to the “buy” button indicating the availability of tickets for that particular event. Green indicates that there are a substantial number of tickets available for the event. Yellow indicates a limited number of tickets. Red indicates that tickets are scarce but still available. When a performance is sold out, it will say so in place of the “buy” button.

How can I transfer tickets to another name?

Please contact the box office for assistance.

What happens if my event is cancelled or postponed?'

Ticket buyers will receive an email from when their event has been cancelled or postponed. Refunds will be available (up to 30 days from the new date for a postponed event) and patrons will receive instructions on how to request a refund. For information about our refund policy, please visit our Terms & Conditions page.


How do I renew my membership?

Please click on “My Account” near the top right of the tickets page to log in. Once you log into your account, you can select your membership type by clicking on “Memberships” in the left side menu of your account. To renew, click on the “Support” drop-down to select the “Membership” page. From here, the page will guide you to purchasing (renewing) your membership by clicking the “Buy” button and selecting the quantity. If you are purchasing or renewing a membership for another individual, please contact our Membership Office (

How can I purchase tickets with my member discount?

In order for our system to recognize you as a member, you must log in to your account. Please click on “My Account” near the top right of the tickets page to log in. Once you log into your account, you can confirm your active membership by clicking on “Memberships” in the left side menu of your account. Active members who log into their accounts can proceed to order tickets using their discount by selecting the “Member price type.” Please note that the regular price will also be available to select.

Form Questions

How do I tell if the form/request was submitted?

Upon submitting the form, the page will refresh with a blue banner underneath the menu that says “Form Submitted.” If you receive any other messages at the top of the page, please notify the Box Office at All fields marked with a red asterisk * must be filled out for the form to submit.

How long will it take to process the request after submitting the form?

Due to the high volume of requests, it may take up to 60 days to receive a refund. Once your refund is processed, you will receive an email confirmation which will include the total refund amount.

I don’t see my event listed in the Request Form. Can I still get a refund for this event?

The events listed in the request form are the only events eligible for a refund. Ticket holders have 30 days to request a refund after the new date or cancellation announcement. After 30 days, we no longer accept requests for that event. Tickets purchased after the new date announcement are not eligible for refunds. For more questions about our refund policy, please visit our Terms & Conditions page.

Virtual Events

It’s not allowing me to login to purchase a Virtual Screening, but it works when logging in on the main website.

When purchasing a ticket to a virtual screening, you will need to create a new login or use the Login with Facebook feature. We use a separate platform for our Virtual Screenings, so your login info to the main site won’t be the same.

How do I purchase a Silent Film Pass?

Passes are available to purchase here!

How do I watch the Virtual Screenings?

When the film becomes available, you can watch the film using the following methods:
• Stream on your laptop or desktop computer
• Download the Eventive TV app on your Roku or Apple TV
• Use AirPlay or Chromecast on your smart TV
For more information about watching the films, please click here!

If your question is not listed above, please fill out the form here and the Chautauqua Box Office will reach out to you.